Refund Policy
Our commitment to fair and transparent hafilat recharge transactions
1. Overview
At HafiCharge, we strive to ensure that all hafilat recharge transactions are processed accurately and efficiently. We understand that sometimes issues may arise, and this Refund Policy outlines the circumstances under which we may provide refunds and the process for requesting them.
This Refund Policy applies to all hafilat recharge transactions conducted through our website, mobile applications, kiosks, and physical locations.
2. Refund Eligibility
Refunds for hafilat recharge transactions may be eligible under the following circumstances:
2.1 Failed Transactions
If your payment was processed, but the hafilat recharge amount was not credited to your card due to a technical error or system failure, you may be eligible for a refund.
2.2 Duplicate Transactions
If you were charged multiple times for the same hafilat recharge transaction, you may be eligible for a refund of the duplicate charges.
2.3 Incorrect Amount
If an incorrect amount was charged or credited to your hafilat card (different from what you selected), you may be eligible for a refund or adjustment.
2.4 Service Unavailability
If you were unable to use the hafilat recharge services due to extended system downtime or service unavailability after payment was processed, you may be eligible for a refund.
3. Non-Eligible Refund Situations
Refunds will generally not be provided in the following situations:
- Successful hafilat recharge transactions where the amount has been correctly credited to your card
- Transactions where you entered an incorrect card number (however, we will assist in transferring the balance to the correct card when possible)
- Requests made after 30 days from the transaction date
- Changes in mind after a successful transaction
4. Refund Process
If you believe you are eligible for a refund for your hafilat recharge transaction, please follow the process outlined below:
Submit Request
Contact our customer service team through our website, email, phone, or visit one of our physical locations. Provide your transaction details, including date, amount, and the reason for requesting a refund.
Verification
Our team will verify your hafilat recharge transaction details and investigate your claim. This may include checking our transaction logs, payment gateway records, and your card's transaction history.
Decision
After verification, we will notify you of our decision regarding your refund request. If approved, we will proceed with processing your refund. If declined, we will provide an explanation.
Refund Processing
Approved refunds will be processed to the original payment method used for the hafilat recharge transaction. The time required for the refund to appear in your account depends on your payment provider's policies.
5. Refund Timeframe
If your refund request for a hafilat recharge transaction is approved:
- For credit/debit card payments: Refunds typically take 5-10 business days to appear in your account, depending on your card issuer's policies
- For digital wallet payments (Apple Pay, Google Pay): Refunds typically take 3-5 business days
- For cash payments at physical locations: Refunds can be processed immediately if you visit the same location, or within 3-5 business days if processed through other channels
Please note that while we process refunds promptly, the actual time for the funds to appear in your account is subject to your payment provider's processing times, which are beyond our control.
6. Required Documentation
To process your hafilat recharge refund request, we may require the following documentation:
- Transaction receipt or confirmation
- Hafilat card number
- Proof of payment (such as credit card statement or payment confirmation)
- Any other relevant information that supports your refund claim
Providing complete and accurate information will help us process your refund request more efficiently.
7. Partial Refunds
In some cases, we may offer partial refunds for hafilat recharge transactions where:
- Part of the service was delivered successfully
- Some of the recharge amount was correctly credited to your card
- Administrative or processing fees apply (as per our Terms and Conditions)
The amount of the partial refund will be determined based on the specific circumstances of your case.
8. Payment Disputes and Chargebacks
We encourage you to contact our customer service team first before initiating a payment dispute or chargeback with your payment provider regarding a hafilat recharge transaction. This allows us to address your concerns directly and potentially resolve the issue more quickly.
If you initiate a chargeback without first attempting to resolve the issue with us, we reserve the right to contest the chargeback and provide evidence of the transaction to your payment provider.
9. Contact Information
If you have questions about our Refund Policy or need to request a refund for a hafilat recharge transaction, please contact us through one of the following channels:
Customer Service
Phone: +971 2 678 9012 (8:00 AM - 8:00 PM, Monday to Friday)
Email: [email protected]
Online: Submit a request through the "Contact Us" form on our website
In-Person: Visit any of our physical locations during business hours
When contacting us about a refund, please have your transaction details ready to expedite the process.
10. Policy Modifications
We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this policy periodically for any changes.
The date at the top of this page indicates when this Refund Policy was last updated.