Privacy Policy
At HafiCharge, we are committed to protecting your privacy and ensuring the security of your personal information.
Table of Contents
1. Introduction
HafiCharge LLC ("HafiCharge," "we," "our," or "us") is committed to protecting the privacy of individuals who visit our website, use our mobile applications, or interact with our services, including our hafilat recharge services (collectively, our "Services").
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Services. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use our Services.
We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on our website, and you waive the right to receive specific notice of each such change or modification.
2. Information We Collect
We collect personal information that you voluntarily provide to us when you use our hafilat recharge services, register for an account, participate in activities on our Services, or otherwise contact us.
2.1 Personal Information
The personal information we collect may include:
- Contact information (such as name, email address, phone number, and mailing address)
- Account credentials (such as username and password)
- Hafilat card information (such as card number and balance)
- Payment information (such as credit card details, billing address, and transaction history)
- Demographic information (such as age, gender, and nationality)
- Communications and correspondence with us
2.2 Automatically Collected Information
When you use our hafilat recharge services, we may automatically collect certain information about your device and usage patterns, including:
- Device information (such as device type, operating system, and browser type)
- IP address and location information
- Usage data (such as pages visited, time spent on pages, and links clicked)
- Cookies and similar tracking technologies (as described in Section 8)
3. How We Use Your Information
We use the information we collect for various purposes related to providing, maintaining, and improving our hafilat recharge services, including:
- To process and fulfill your hafilat recharge transactions
- To create and manage your account
- To provide customer support and respond to your inquiries
- To send you transaction confirmations, receipts, and updates about your account
- To send you marketing and promotional communications (with your consent)
- To improve our website, applications, and services
- To analyze usage patterns and trends
- To detect, prevent, and address technical issues, security breaches, or fraudulent activities
- To comply with legal obligations
5. Data Security
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.
We regularly monitor our systems for possible vulnerabilities and attacks and regularly review our information collection, storage, and processing practices to update our physical, technical, and organizational security measures.
We will notify you of any security breach that affects your personal information as required by applicable laws.
6. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
We will also retain usage data for internal analysis purposes. Usage data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Services, or we are legally obligated to retain this data for longer time periods.
7. Your Privacy Rights
Depending on your location and applicable laws, you may have certain rights regarding your personal information, including:
7.1 Access and Update
You have the right to access and update the personal information we hold about you. You can review and change your personal information by logging into your account and visiting your account profile page.
7.2 Deletion
You have the right to request the deletion of your personal information. Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use, or comply with legal requirements.
7.3 Objection and Restriction
You have the right to object to our processing of your personal information or to request that we restrict the processing of your personal information in certain circumstances.
7.4 Data Portability
You have the right to receive a copy of your personal information in a structured, machine-readable format.
7.5 Withdraw Consent
If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent.
7.6 How to Exercise Your Rights
To exercise your rights, please contact us using the contact information provided in Section 12. We may need to verify your identity before responding to your request.
9. Children's Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we will take steps to remove that information from our servers.
10. International Data Transfers
Your information, including personal information, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.
If you are located outside the United Arab Emirates and choose to provide information to us, please note that we transfer the information, including personal information, to the United Arab Emirates and process it there.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
11. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices related to our hafilat recharge services, please contact us at:
HafiCharge LLC
Al Falah Street, 42nd Building
Abu Dhabi, United Arab Emirates
Phone: +971 2 678 9012
Email: [email protected]